Law Firm Client Communication
Law firm communication made easy
CloudLex helps your firm reduce clutter, boost efficiency, and strengthen relationships by centralizing phone calls, document sharing, email, and more – making it easier to deliver exceptional client satisfaction.
Efficient client communication
Streamline email management
Send and receive important updates, reminders, and matter-related summaries all within one platform. By tagging emails to specific matters, attaching documents, and accessing everything in one place, your team eliminates inbox clutter and avoids having to sift threads for the information they need.
Simplify internal communication
Our Text & Chat tool lets you easily collaborate by tagging matters, adding comments, and following posts in a discussion board-style format. Support effective communication and save valuable time by keeping everyone on the same page.
Convenient client messaging
Communicate with clients quickly via text while protecting your personal phone number. CloudLex automatically organizes every text message by case, ensuring that client interactions are easy to track and retrieve. Share pictures, documents, and updates directly from the platform, creating a centralized place for all communications.
Communication Management
Redefining law firm communication
Secure document exchange
Leave paper mail and disorganized communication in the past. With CloudLex, attorneys can securely share case files at the click of a button and use built-in document sharing and e-signature tools to reduce costs, save staff time, and give clients immediate access to the files they need – enhancing both efficiency and service quality.
Avoid clutter with User Groups
Multiple case types and users can quickly lead to poor communication and disorganization. CloudLex solves this by allowing attorneys to create User Groups with dedicated numbers. Whether texting clients, team members, or outside parties, firms maintain a clean and efficient client communication strategy.
Revolutionize your firm’s communications
CloudLex empowers your firm to digitize file exchange, simplify communication channels, and centralize every interaction. With real-time updates, dedicated user groups, and a secure client portal, you can improve your client experience while boosting firm-wide productivity.
See what your peers are saying about CloudLex!
I would highly recommend CloudLex for Personal Injury firms.”
I like that CloudLex is specifically tailored for Plaintiff firms. It is very user-friendly, which makes training employees a lot easier. Tracking productivity on a case.
Raelina Brown
Sutten Law Group, LLC. | Office Manager
Frequently asked questions
Why should I use integrated email in case management software?
Integrated email within your case management system can boost your firm’s efficiency. Outgoing and incoming emails are automatically linked to matters, eliminating the need to track conversations across multiple platforms. By syncing with providers like Gmail and Outlook, CloudLex ensures all communication is stored securely in one place alongside case documents and notes.
How can my team use an internal communication system?
Internal communication tools make collaboration easier and faster. Instead of relying on long email threads, CloudLex lets team members @mention each other, reply in threads, and keep matter-specific conversations organized – boosting productivity, reducing missed updates, and supporting effective client communication.
What is text messaging for law firms?
Text messaging in CloudLex allows your team to send real-time reminders about court dates, appointments, and document requests. Clients can quickly respond, share information, and stay engaged, helping law firms maintain strong attorney-client relationships while keeping cases moving forward. It’s a fast, secure, and reliable way to meet client expectations and improve the client experience.
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