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Customers have always demanded quality service and fair pricing. With the fierce competition out there, expectations are higher than ever. Law firms are no exception. Clients deserve first-rate service when they interact with law firms. They need to feel confident that your law firm has their best interests at heart. This starts from the first … Read more
A few decades ago no one would have believed that artificial intelligence and law firms would become a widespread combination within the first quarter of the 21st century. Many believe that artificial intelligence (AI) will lead to the mass replacement of humans in the workplace. However, according to MIT the use of AI systems will … Read more
Whether you need someone full-time or part-time, an employee or a contractor/consultant, hiring for personal injury law firms requires a strong process. Any gaps in law firm staffing or employees operating in “exit mode” can seriously disrupt workflow and case processing times. Such problems can have knock-on effects for everything from client satisfaction to cash … Read more
Today, social media is one of the most popular online activities. According to Statista, it is estimated that in 2025, 4.41 billion people worldwide will be using social media. When used strategically over time, social media can be a powerful form of marketing and can provide valuable market research for your law firm. But you … Read more
Every attorney knows the importance of keeping accurate, well-organized records for every case they take (and even the cases they turn down). This is true whether it relates to clients’ confidential information, legal pleadings, or communications with your clients. Unfortunately, communicating with your clients can be one of the most challenging aspects of firm operations. … Read more
As with all forms of learning, there’s always a balance between fundamental learning and engaging experience. Here are some tips to make the training something that your employees will look forward to and retain for the future. Set clear goals for training prog. Conduct remote training live Make subject matter experts available Training resources Incentivize … Read more
Before you can prevent a law firm ransomware attack, you need to know what ransomware is. Ransomware is a type of malware/cryptovirus, like an encryption Trojan, that encrypts your data or locks your operating system. As soon as ransomware gets hold of a “digital hostage”, such as a file, it demands a ransom for its … Read more
Artificial Intelligence (AI) is expected to grow to a $119 billion industry by 2025. It’s at the forefront of modern technology and is becoming more and more prevalent as it shapes the future of humanity across nearly every industry. To simplify a very complex concept, AI refers to systems or machines that mimic human intelligence … Read more
The legal industry is a document-heavy industry; even simple personal injury cases can generate thousands of documents. Also, document management for law firms doesn’t end when a case is settled. Therefore law firms end up managing documents and other records for all cases for many years. Digital files require a digital archive system that provides … Read more
A law firm is a business, and behind every successful business is a list of key performance indicators (KPIs) that are identified, measured, benchmarked, and acted upon. What are KPIs and why should you care? KPIs are business metrics that evaluate an organization’s performance and success. These key metrics measure a firm’s success versus a … Read more
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